| Q: |
"Is it really FREE?"
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| A: |
Yes! You really do get up to 4 receivers and a satellite dish installed for
free. Of course, you are also making a one year commitment to pay your
monthly programming charges automatically using your credit card. Keep
in mind that we will charge your card $49.99 up front. This covers activating
your account and your free installation. But the great news is that we'll put a $49.99 credit on your first month's bill from DISH Network!
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| Q: |
"What if I don't have a credit card?"
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| A: |
To sign up for this offer with Dish Network, you are required to use a
credit card (MasterCard, Visa, American Express, Discover) or a debit card which has a MasterCard/Visa Logo. Debit cards from
your checking account are acceptable as long as they have a Visa or
MasterCard Logo. If you do not have a credit card, you should consider having
a roomate or other household member obtain service in their name if they have
a credit card.
Click Here to get a credit card in 5 minutes!!!
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| Q: |
I want to see a list of all of the channels!
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| A: |
You can get a list of the channels that are included in any package
on our website. Just click on any programming Package that is underlined.
Then a window will pop up giving you a detailed listing. In general, anything
that is underlined on our website can be clicked on.
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| Q: |
"Do I have to choose my programming right now?"
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No. If you are not sure of which packages you desire, you can simply choose
the basic programming package for now. You'll then have time to consider your
options. Just keep in mind that you'll have to decide before the installer
comes to your home. Your installer will activate the programming you desire when he is in your home.
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| Q: |
"How many receivers can I have?"
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You can have up to 6 receivers on one account. Your first four receivers are
installed FREE. If you need a fifth or sixth receiver, you must pay $99.99 each
for the extra receivers. Installation of each extra receiver wil cost $59.99.
You will still only pay us $49.99 today to get set up. You will pay Dish Network
directly at a later time for your additional
receivers.
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| Q: |
"Can I substitute one channel for another in my basic package?"
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| A: |
We strive to make satellite programming as affordable as possible. One
way to help keep costs lower is to provide stations in packages, rather
than mostly a la carte. Allowing customers to substitute channels would
have the adverse effect of forcing us to raise prices, both for overall
programming, and for a la carte stations. To prevent this, no substitutions
are allowed.
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| Q: |
Adult programming
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Dish Network currently offers an extensive lineup of adult programming. Please click on "Movie Channelss" for more detailed information.
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| Q: |
"UPN and WB -- Do you carry UPN and WB Networks?"
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Yes, we currently carry WB and UPN.
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| Q: |
Our Homeowners Association forbids satellite dishes.
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THEY DON'T HAVE THE RIGHT! We would love to have you as a customer. Our dish antenna
sizes are 18" or 20" and comply with the Satellite Consumer Bill of Rights, a
regulation released by the FCC on August 6, 1996. This regulation PREEMPTS area zoning
ordinances and Homeowner Association covenants and restrictions on DBS
dish antennas. This rule was required by Congress in the 1996 Telecommunications
Act. Some HOA'S have been fighting to keep restriction rights by threatening
court action on tenants with dish antennas, in some cases arguing that
a dish antenna is installed in a common area, calling the air space above
the homeowners roof where the dish antenna is installed, the common area.
Congress is on your side in this matter.
For more IMPORTANT information please CLICK HERE
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| Q: |
"Can I check my account status online?"
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| A: |
You may view your current or previous billing statements, add services,
or make payments to your account online. Keep in mind that our Free
installation offer requires that you agree to automatic monthly billing on
your credit card.
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| Q: |
"How do I hook up my VCR?"
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| A: |
If you are using the RCA connections: Run the red, white and yellow connects
from the satellite receiver to the VCR line inputs. Then run the line outputs
to the TV video 1 input. Select LINE IN on your VCR and video 1 on your
TV. If your are using coaxial cable: Run the coax from the TV set out of
the satellite receiver to the antenna in of the VCR. Then run the VCR out
to the TV set coax in. Put the switch on the back of the VCR and the VCR's
channel to 3 or 4. You must also put the switch on the back of the TV and
the TV's channel to 3 or 4.You can combine the RCA out of the receiver to
the VCR and the use coax out from the VCR to the TV. Be sure to put the
VCR in the LINE IN mode and the TV on channel 3 or 4. You will have to refer
to your VCR and/or your TV owners manual for help on selecting the LINE/AUX
INPUTS.
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| Q: |
Dolby Surround vs. Dolby Digital
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There are 2 differences between Dolby Surround and Dolby Digital. First
Dolby Surround only has 4 channels; Left, Right, Center and Surround(rear).
Dolby Digital (AC-3) has 5.1 channels; Left, Right, Center, Right surround, Left
surround, and low frequency effects (Sub Woofer). In addition, AC-3 includes
a Phase Delay which gives the illusion of a sound reflection which is either
closer or further from you than the actual speaker and gives a more realistic
sound profile.
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| Q: |
"How good is your warranty?"
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| A: |
The promotion comes with Dish Network's incredible IN-HOME SERVICE PLAN!
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| Q: |
How to activate the Adult Guard (Parental System Locks)
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| A: |
The Adult Guard™ feature gives you the capability to remove the
Adult™ channels (Playboy, TEN, Extasy, and Adultvision) from your
Electronic Program Guide. This prevents any children in the household from
viewing the programming OR accessing the program information. To activate
Adult Guard™ follow these simple steps. (NOTE: procedure may vary for
some receivers)
- Press the MENU™ button
- Highlight the LOCKS™ option, pressSELECT™
- Choose the CHANNEL LOCKS™ option, and press SELECT™
- Scroll through the listed channel numbers till you see the Adult channel
(495-497). Highlight the channels, and press the select button once
on each channel. (NOTE: You should see a checkmark appear next to the
channel information)
- Highlight the SAVE™ option, and press SELECT™
- Highlight the LOCK SYSTEM™ option, and press SELECT™
- Enter a 4 digit password, then highlight OK and press SELECT™
- Re-enter the password for confirmation, then highlight OK and press
SELECT™
- Your system is now locked (NOTE: This also automatically locks out
the PPV channels, and requires the password be entered to view or order
PPV)
- Press the GUIDE™ button, notice the padlock in the upper left
corner is now closed, and the adult channels are not listed in the guide
any more. To view an adult channel after activating Adult Guard™
follow these steps:
1. Press the MENU™ button
2. Highlight the LOCKS™ option, press SELECT™
3. Enter your 4 digit password, highlight OK and press SELECT™
4. Highlight the UNLOCK SYSTEM™ option, and press SELECT™
5. Your system is now unlocked, and you can view the adult channels.
6. When done viewing, re-lock your system following the instructions
above.
- If you have any questions or problems, please contact us @ 1-800-333-3474,
or feedback@echostar.com If you want to leave the adult programming
in the Electronic Program Guide, but still wish to restrict viewing.
Follow these steps:
1. Press MENU™
2. Highlight the LOCKS™ option, press SELECT™
3. Highlight the RATINGS LOCKS™ option, press SELECT™
4. Highlight the NR/AO™ option, press SELECT™ a checkmark
should now be in this box.
5. Highlight the SAVE™ option and press SELECT™.
6. Highlight the LOCK SYSTEM™ option, and press SELECT™
7. Enter a 4 digit password, highlight OK, and press SELECT™
8. Re-enter the password for confirmation, highlight OK™ and press
SELECT™
9. Your system is now locked, the PPV channels and any show that has
a NR/AO™ (Not Rated/Adult Only) rating will require that you enter
the password in order to view.
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| Q: |
"Can I get service in Puerto Rico?"
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| A: |
No. This offer does not extend to Puerto Rico. Sorry.
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| Q: |
"Is service available on Canada?"
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| A: |
No. Service is only available in the continental USA and Hawaii.
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| Q: |
"If I live in an apartment or condo can I still get a dish?"
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In most cases, yes, if you have a balcony. The law requires that your landlord must
give you permission. For more IMPORTANT information please
CLICK HERE. FCC rules permit residents of rental property to install a
satellite dish, but only in certain areas. Generally, FCC rules permit renters to
install a dish only in areas that are subject to the renter's exclusive use and
control. Generally, this means an area that you may use, but that is not available
for the general use of all tenants. Such an area may include a balcony, patio, yard,
deck or other area that only you have the right to use. If you have such an area,
you may install a dish.
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| Q: |
I broke my remote. Can I buy a new one?
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| A: |
Yes! A remote control is $49.99 + $5.00 shipping. (Total $54.99) You can
order by phone using MasterCard, Visa, or Discover at 1-877-998-DISH . Your
new remote will arrive within 7-10 days of your order.
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| Q: |
Can I get NFL Coverage?
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DISH Network broadcasts as many as 231 NFL preseason, regular season and
post-season playoff games without having to purchase a costly season package
subscription! (Game access subject to channel availability and programmer
restrictions.) That's right, extensive NFL coverage is available on ESPN
which is already included in DISH Network's Digital 100 and Digital 150
packages.
You can also watch exciting NFL matchups on either your local networks or, if
qualified, on Local Broadcast Networks or Distant Broadcast Networks East
and/or West Coast network feeds.
Not only will you get to watch your favorite NFL teams in action, but you can
also check out other great sports programming that includes your regional
sports network, college football, Major League Baseball, NBA Basketball and
NCAA Basketball. All this and more is available with a subscription to the
Digital 100 or Digital 150 package.
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| Q: |
Do I need a cable-ready TV?
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No. Dish Network is compatible with every TV ever manufactured! Installation
is free on all models of television.
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| Q: |
Will I get a HDTV signal?
Will I get a HDTV signal? |
| A: |
No, but you will receive a PURE DIGITAL signal which is completely distortion-free.
The quality of your signal is so high that it is equivalent to a DVD. This
signal will look incredible on ANY television, including HDTVs.
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| Q: |
Can I get this installed on my motorhome or tractor trailer?
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| A: |
Yes! We do have packages available for your RV or motorhome. However, they are
different from the program advertised on this website. Please click on "about us" in
the left column to locate our phone number. We welcome your call to discuss mobile
mounting solutions.
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| Q: |
International Programming
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| A: |
Many International Programming packages are available. However, you would need to have
a second Dish installed in addition to your main system because the International Programming
is delivered from a different satellite in the sky. The cost to have this second dish
installed on your home is $99 in addition to the $49.99 activation fee you will pay us today.
You will pay the $99 directly to Dish Network at a later time. You should also be aware that
International Programming carries an extra monthly charge in addition to your monthly
programming for English channels. You are required to subscribe to at least the 50 channel
package in English before you are eligible to add additional International Programming.
(English programming packages begin at $27.99/mo.)
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| Q: |
What if I move before my one year commitment is up?
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| A: |
No problem! DISH Network will reinstall your system at your new residence for FREE so
long as you commit to a new 12 month period of at least Top 150 programming at your new home.
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